For over 30 years, Flora Manufacturing & Distributing Ltd. (Flora) has been a name that means trust in the Natural Health Products industry. We value you as our customer, and want to assure you that our employees are committed to upholding the trust you've placed in us as a leader in the Natural Health Products industry.

Flora's Protection of Personal Information Policy was created to ensure we preserve the confidentiality, accuracy and security of your personal information. These principles guide us in the collection, use, retention and disclosure of your personal information.

What is personal information?
Personal information means any information about an identifiable individual. This includes information such as your name, address, telephone number, birth date, purchase information or e-mail address. As a customer, you provide Flora with this information in a variety of ways, such as placing an order, applying for an account, or applying for credit. In every case, Flora adheres to strict guidelines when dealing with your personal information.

Collecting your personal information
When you provide Flora with personal information, we inform you as to why we are collecting it.
Flora will obtain your consent for the collection of your personal information. In some instances, where the purpose for collection is obvious, your consent is implied. Flora will ask for your permission to collect additional information that may be useful in serving you in the future.

Using and disclosing your personal information
Flora only uses and discloses your personal information for the purposes identified to you when your consent was obtained.

Flora does not provide your personal information to anyone outside of Flora without your consent. You can withdraw your consent for the use of your personal information at any time, subject to legal restrictions and upon reasonable notice to Flora. We will let you know of the implications of withdrawing your consent. Information may be retained by Flora for audit or archival purposes.

Maintaining and safeguarding your personal information
Flora strives to ensure that our security measures protect against loss, theft and unauthorized access, disclosure, use or modification of your personal information. Flora employees sign Confidentiality Agreements, which require them to keep your personal information confidential. Flora keeps your information for as long as necessary and in order to service you better.
You are entitled to access your personal information
If you request access to your personal information, Flora will respond to your request within 30 days.

There is no cost for reasonable requests unless you require copies of records. Flora will advise you of the cost, if any, prior to copying those records.

Flora may not be able to provide you with access to your personal information where the information cannot be separated from the records of others, cannot be disclosed for reasons of security or commercial confidentiality, or is protected by legal privilege.

Flora has appointed its Human Resources Coordinator as its Privacy Officer to ensure that everyone at Flora complies with our Protection of Personal Information Policy. Flora investigates and responds to any questions, complaints or requests for information you may have.

If you have any questions, concerns or complaints about privacy at Flora, or if you would like to withdraw your consent for the use of your personal information, or to obtain a copy of our Protection of Personal Information Principles, contact the Flora Privacy Officer at:

Flora Manufacturing & Distributing Ltd.
7400 Fraser Park Drive
Burnaby, B.C. V5J 5B9
604-436-6000
tfallis@florahealth.com

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Q: What is "personal information"?

A: "Personal information" is any information about an identifiable individual. This includes information such as a person's name, address and home phone number.

Q: Do I have to give Flora my personal information in order to conduct business with Flora?

A: There are several instances where you are required to give us your personal information for operational and/or administrative purposes. For example, we require your personal information in order to manage your account or deliver an item to you that you may have purchased. Giving us your personal information for these kinds of primary operational purposes is necessary to obtain certain products and services from Flora.

However, agreeing to the use of your personal information for additional secondary purposes is entirely up to you. You may contact our Privacy Officer at any time to request that we not use your personal information for additional secondary purposes.

Q: What are the differences between primary and secondary purposes of personal information collection?

A: Primary purposes are those purposes that are operational and are absolutely necessary for Flora to be able to provide the products and/or services that you request from us. For example, a primary purpose for our collecting your address may be to ensure we can successfully deliver the product(s) you may have purchased.

Secondary purposes are any purposes that are over and above the primary/operational purposes, like sending you communications that may include notifications of sales, special events, promotions and other exclusive offers.

Q: Will I be advised of the collection purposes prior to giving my consent?

A: Yes. When you fill out a Flora form that asks for your personal information (e.g. account application, credit form, etc.) there is a privacy notice that outlines both our primary and secondary purposes for collecting your information.

Q: Why is it important to keep Flora up to date with regards to my personal information?

A: Keeping your personal information as accurate and up-to-date as possible ensures that you will get the best possible information and service offerings from Flora.


Q: May I review the personal information Flora has about me? Can I obtain copies of that information?

A: Yes. You can review the personal information we have about you on file by contacting our Privacy Officer. There is no cost for reasonable requests for access to your personal information, but there may be a fee to supply you with copies of records. We will advise you of the fee, if any, at the time of your request.

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